METHODOLOGY FOR CALCULATING CALL SERVICE CENTERS
Irina V. Stepanova,
Institute of Radio and Information Systems (IRIS), Vienna, Austria
Mohammed Omar Ahmed Abdulwasea,
Sana’a University, Sana, Yemen
DOI: 10.36724/2664-066X-2023-9-4-2-9
SYNCHROINFO JOURNAL. Volume 9, Number 4 (2023). P. 2-9.
Abstract
The “System 112” complex of tools should provide automated processing of emergency calls to a single number “112”. During the transition period, it is planned for the joint functioning of existing emergency services of various departmental subordination and the formation within the framework of the “System 112” of independent services that are new in their functionality and purpose. The article discusses a design option made taking into account the launch of a number of pilot projects of System 112 in various regions. It should be emphasized that currently there are a significant number of options for organizing System 112, which differ both in the distribution of functions between services and in the ability to regulate the timing characteristics of servicing calls of different types. Multi-variance in solving the task of designing an emergency call service center makes it possible to effectively organize course design, allowing students to demonstrate their developed competencies and apply theoretical knowledge in the discipline Teletraffic Theory to solve current practical problems.
Keywords: Emergency services, Call center, Prompt response, Transition period
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