METHODOLOGY FOR THE ORGANIZATION AND DESIGN OF DISPATCH SERVICES
Kulpunai A. Adylbekova, Kyrgyz State Technical University, Bishkek
Mohammed Omar Ahmed Abdulwasea, Sana’a University, Sana, Republic of Yemen
DOI: 10.36724/2664-066X-2020-6-3-2-4
SYNCHROINFO JOURNAL. Volume 6, Number 3 (2020). P. 2-4.
Abstract
Security and stable socio-economic development of any country depends on the effectiveness of the mechanism for prompt response to emerging threats. Complex of software and hardware “System 112” is designed for automated processing of emergency calls to a single number “112”. The design of unified dispatch services (UDS) allows to apply theoretical knowledge to solve urgent practical problems. It is proposed to design the UDS service for mastering the competencies of the educational standard in two stages. Namely, to make preliminary planning and preliminary estimation of the amount of equipment required to deploy the service. Further, the performance indicators of the UDS are evaluated, taking into account the possibility of routing part of the traffic to the dedicated emergency services.
Keywords: Unified dispatching service, emergency services, call service center, prompt response, special software
References
- Order of the Government of the Russian Federation of August 25, 2008 No. 1240-r on the approval of the Concept for the creation of System-112.
- GOST R22. 7.01-99 UDS. Basic provisions.
- https://www.osp.ru/lan/2012/10/13017656/ (25.11.2019).
- http://www.myshared.ru/slide/395795/ (25.11.2019).
- http://www.secuteck.ru/articles2/firesec/sistema-112-ot-potrebnostey- k- realizatsii/ (23.11.2019).
- https://eltexsl.ru/uoveos-solutions/ (25.11.2019).
- https://nag.ru/articles/article/21574/u-sistem-spaseniya-slojnoe-buduschee.html (20.11.2019).