COMPARISON OF OPTIONS FOR BUILDING AN EMERGENCY CALL SYSTEM

Mohammed Omar Ahmed Abdulvasea, TaizUniversity, Taiz, Yemen, omaralmu2012@mail.ru

DOI: 10.36724/2664-066X-2020-6-1-16-22

SYNCHROINFO JOURNAL. Volume 6, Number 1 (2020). P. 16-22.

Abstract

As the coronavirus pandemic has shown, it is extremely important to create special services for operational assistance to the population. The rapid, uncontrolled growth of emergency call traffic determines the relevance of resource pooling emergency call centers within the framework of System 112(system 112 is fully used in the territory of the Russian Federation, an analogue of this system is 911 in the USA). The effective use of the combined resource of operators in an emergency is an urgent scientific task. The article discusses the organization of the reception of emergency calls from the population and the distribution of applications between specific duty dispatch services.
– We study the following approaches to the organization of emergency services:
– Redirecting excess traffic to a common rapid response center;
– Implementation of a distributed response center;
– Formation of an operational reserve of operators in service areas.
The stages and the main functionality of the method of combining and efficient use of resources of the emergency call service system are determined in order to minimize the loss of operational information.

Keywords: Emergency, emergency services, interactive voice menu, call centers, operational reserve.

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